Support & contact
A little help.
A clearer answer.
Questions about LottoPrism, an idea to share, or a privacy request? You can reach us directly.
LottoPrism is coming soon for iOS and Android. These answers cover the current iOS, iPadOS, and Android development builds.
A useful starting point
Tell us what
you’re seeing.
For a technical issue, include your device model, iOS, iPadOS, or Android version, LottoPrism version, and the steps that led to the problem. Describe what you expected and what happened instead.
Please leave out passwords, payment details, and full ticket images or claim barcodes. If a screenshot helps, crop or cover private information first. We cannot see the ticket ledger stored on your device.
Email is optional. Information you send is handled as described in our privacy policy.
Common questions
A few things
that may help.
The scan missed a number or date.
Use a sharp, well-lit photo of one complete ticket. Review and correct the numbers, drawing dates, options, and purchase jurisdiction before saving. You can also enter the details manually. Keep the original ticket; the app’s reading is not official validation.
Results are missing or look different.
Open the ticket and use Check all results. Published drawing feeds can be delayed, and some historical or jurisdiction-specific rules are not supported. Verify with the issuing lottery. Missing results, partial estimates, or an absent alert do not mean a ticket has lost.
I’m not receiving notifications.
Open Settings → Notifications in LottoPrism, enable the options you want, and allow notifications in your device’s Settings. Focus or Do Not Disturb, notification permissions, and battery settings affect delivery. Scheduled reminders concern the final drawing, not a prize-claim deadline. Winnings alerts require a result check; background checks are controlled by iOS or Android and may stop after a force-quit or force-stop.
How will I restore LottoPrism Pro?
When purchases are available, open Settings → LottoPrism Plan and choose the restore option. Use the Apple Account or Google Play account that made the purchase on that platform. Apple and Google handle their respective payments and purchase records. Request refunds through the store where you purchased Pro; for Apple purchases, use Apple’s purchase support. LottoPrism is currently in development; a public release date has not been announced.
How do I delete my tickets and photos?
iOS: swipe left on a ticket and choose Delete, or use its delete button, then confirm. Photo files and a recovery copy can remain. Android: open the ticket, choose Delete ticket, and confirm to remove the ticket and its saved photo. Favorites and drawing results are separate on both platforms. For all local data, use Delete App on iOS or uninstall / Clear storage on Android. Offloading on iOS and clearing only the Android cache keep app data. Manage original photos and backups separately. See retention and deletion for the full explanation.
Can you recover a deleted app or validate a prize?
We do not hold a server copy of your ledger and cannot restore it for you. An iOS device backup may contain app data, depending on your settings; Android cloud backup is disabled. Only the issuing lottery can validate a ticket, determine the prize, or confirm a claim deadline. Keep your physical tickets.
How do I make a privacy request?
Email support@refractedforge.com with “Privacy request” in the subject. Tell us which information or request you mean. You do not need to send your ticket ledger or a government ID with an initial request. Read the privacy choices and rights section for details.